At Reclaimed Retail, we stand behind the quality of our hand-selected collection. While many resale shops have a final-sale policy, we want you to feel completely confident in your purchase. Since we prioritize superior fabrics and items built to endure, we offer a 60-day return window to ensure your new find truly fits your style and standards.
Return Guidelines
Window: You have 60 days from the date of delivery to initiate a return.
Condition: To be eligible for a refund, items must be returned in the same condition as they were received.
Quality Check: Because we focus on high-end luxury and premium lifestyle brands, all returns undergo a quality inspection to ensure the craftsmanship and fabric integrity remain intact.
Sustainability: To help us maintain our commitment to the environment, we ask that you reuse the original packaging for your return whenever possible to keep our footprint small.
How to Start a Return
Email Us: Send a message to Contact Us with your order number.
Ship It Back: Once authorized, mail your item to our return address. Please note that return shipping costs are the responsibility of the customer unless the item was significantly misrepresented.
Processing: Once we receive and inspect the item, your refund will be processed back to your original payment method.
A Note on Second Hand Shopping
We carefully source every piece "in the wild" to bring you the best in luxury and quality style. Because these are second hand items, we provide detailed descriptions and photos to help you make an informed choice. If you have questions about a specific fabric or the fit of a garment before you buy, feel free to reach out, we’re here to help you find a piece you'll love for years.
Note: For items purchased through our Squarespace store, these terms apply directly. If you purchased via a third-party platform, their specific return settings may take precedence.